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  1. Sometimes weird things happen with digital downloads. I ordered a product once (a virus cleaner) from a download page and was charged twice, once by the company I actually ordered from, and again by a company I never heard of. Had to dispute it with Paypal, and got reimbursed by the second company. I think it was an honest mistake, maybe a gremlin in the process. I haven’t sold any digital products except for my fiction books through Amazon and other outlets, so don’t have a return policy in place. I’ve seen some marketers who don’t refund, and others who do. Some allow refunds for a certain time period, which seems to work for certain products (like video courses). But if your policy is to not do refunds, and that’s up front and perfectly clear to buyers, then they should understand and respect your policies.

    • If it’s a tech glitch like you described Rick, then it’s upon the seller to help you out with that. It’s part of customer service. As for being charged by a company you never heard of, that’s why I only by tech/computer stuff from known brands. There is so much fraud on the web in this area that you have to be really, really careful. What probably happened is that the product that was sold to you had some type of virus in it that recorded your PayPal info and charged you. Again, this is why I only buy products like this from well-known vendors/name brands.

      As for refunds, the person who stole from me did it deliberately, as I highlighted. She knew EXACTLY what she was doing and PayPal “rewarded” her bad behavior. It comes with the territory I’m afraid.

      Thanks for dropping by and sharing your story, and happy holidays. 🙂

  2. Hi Yuwanda,

    I just wanted to say congrats on your success!

    And thanks for all the wonderful articles and wealth of information. I’m just starting out in the book business and you’ve been a great help!

    I wish you the very best!

  3. Laura Pennington says:

    Ugh I hate that this happened to you! My refund policy very, very clearly states no refunds on instantly delivered digital products. No problems until someone

    • Laura Pennington says:

      Oops hit enter too soon! One person filed a bank backcharge through stripe after getting access to all of the material. Unbelievable. I just cannot stand people that do this. It’s just wrong

      • I know Laura, right, especially when you know they did it INTENTIONALLY. Ppl like this never succeed though b/c they hop from one thing to the next looking for the easy way. That’s why they steal — wanting something for nothing. I take comfort in good ole karma. She may be slow, but she always gets her perpetrator. Hope you blocked her from getting your stuff.

        FYI, hope wedding plans are coming along well. When I got married (long divorced), I did it during the holiday season (at the Dairy in Centrai Park in NYC). It was so pretty and we didn’t have to spend a lot on decorations — thank goodness b/c a NYC wedding is expensive enuf! — because the venue was already decorated by the conservatory for the holidays. Love, love, love this magical time of year. IMO, perfect for a wedding. Just an idea. 🙂

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